Refund policy
Return & Refund Policy – LeekEnta.com
At LeekEnta.com, we strive to ensure your complete satisfaction with every purchase. However, if you’re not entirely happy with your order, we offer a straightforward Return & Refund Policy to make things right.
1. Eligibility for Returns & Refunds
- Defective or Damaged Products: If your item arrives defective, damaged, or incorrect, you may request a return or refund within 7 days of delivery.
- Unopened & Unused Products: We accept returns for unopened and unused vape products (in original packaging) within 14 days of delivery for a refund or exchange.
- Non-Returnable Items: For safety and hygiene reasons, opened e-liquids, disposables, or used products cannot be returned unless defective.
2. How to Initiate a Return
1. Contact Us – Email support@leekenta.com within the eligible time frame with:
- Your order number
- Photos/video of the issue (if applicable)
- Reason for return
2. Approval & Instructions – Our team will review your request and provide return instructions if approved.
3. Ship Back (If Required) – For eligible returns, send the item to our provided address. Return shipping costs may apply unless the error was ours.
3. Refund Process
- Once your return is received and inspected, we’ll process your refund within 3-5 business days.
- Refunds will be issued to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
- If you prefer an exchange (e.g., wrong flavor or nicotine strength), contact us within 7 days of delivery.
- Exchanges are subject to product availability.
5. Non-Refundable Situations
- Products damaged due to misuse or improper storage.
- Final sale items (if marked as non-refundable).
- Disposable vapes that have been opened/used.
6. Need Help?
For any questions about returns or refunds, contact us at:
📧 support@leekenta.com
📞 +201553598296
Thank you for choosing LeekEnta.com – where quality meets satisfaction!